What does phishing mean? Protect Your Business From Social Engineering & Phishing Scams

Social engineering Techniques

In this week’s Cyber-crime guide the topic of Social Engineering & Phishing scam will be discussed.

“Phishing” tactics are usually the first port of call for many hackers that are attempting to access your business’s I.T. systems.

In the past two years, there has been an increase in fraudulent emails being sent to employees working remotely, leaving them in a much more vulnerable position.

These hackers take advantage of the fact that those working from home may be more distracted and likely to click or respond quickly to requests without checking with their colleagues.

Even though many businesses claim to educate their staff on cybercrime this still does not stop people from making human error.

 In fact, the “Terranova Security 2020 Gone Phishing Tournament Report” found that:

  • 20% of employees are likely to click on a phishing email.
  • 67.5% will then continue to enter their credentials on a phishing website. 

More worrying is that Google has registered 2,145,013 of these phishing websites as of 17th January 2021!

Mistakes, complacency…. whatever you want to call it, is exactly what phishing relies on in order to gain the information they need to exploit individuals and businesses. Phishing is basically a means to enter an I.T. system to commit large scale damage. 

What does phishing mean? Read our cyber-crime guide on how to protect your business from social engineering & phishing scams.

This article will give a brief overview of how phishing works and the risks it poses to unprotected businesses.

What is Social Engineering?

Social Engineering is a term used to describe manipulative tactics used by criminals to persuade a targeted individual or group to perform an action or reveal information that will assist them to commit a crime. This can be done in person or using technology, it relies heavily on impulsive behaviour and complying with an authority figure.

By tapping into fear and curiosity the criminal will usually be successful in getting the target to divulge the required information.

Phishing is just one example of cyber-based social engineering. Due to the lack of face-to-face social interaction and the scope of online accounts, it is easier for criminals to exploit large groups by devising malicious campaigns.

In fact, 6,400,000,00 phishing emails are sent a day!

While we are familiar with some “catfishing” stories and have probably received some laughable emails requesting our bank details. We should never underestimate the professional planning and effort that goes into producing an effective Phishing email.


Think about the complexity of developing the malware that is used during an attack and the psychological aspect of ensuring that the email, text, or call triggers the desired response from the target.

What does phishing mean? Read our cyber-crime guide on how to protect your business from social engineering & phishing scams.

The Stages of a Phishing Attack:

  • Research: the attacker will identify a target, this could be an individual, business, or specific group. They will collect as much information about the target as possible from websites, social media, and other platforms that they can access remotely.

In terms of a large-scale business, they will attempt to learn about the organisational structure i.e., departments, employees.

Smaller businesses may not require the same level of investigation making them easier to attack and serve as a practice run for future lucrative endeavours.

  • Planning: After collecting the information the attackers will consider their tactics and select the mode that is most likely to reap rewards.
  • Execution: For example, in a Phishing email scam the criminal might choose to target an entry level employee or office junior who is more likely to follow instructions.

The Phisher will create a convincing email with all the hallmarks of a genuine email i.e. signatures, logos etc. accompanied by fraudulent invoices as supporting documents.

They will then send an email from a “senior” member of staff that is urgent in tone and requires immediate action on the recipient’s part, such as transferring money to pay an outstanding invoice to a specific account.

The office junior will automatically feel compelled to comply with the request and may not hesitate to question the credibility of the email. This can result in sums of money being sent into the criminal’s bank account.

This type of Phishing email is also referred to as a BEC scam (Business Email Compromise)

More advanced Phishing emails will feature an attachment containing malware/spyware which once clicked on will being to install itself.

The software will enable the hacker to access the I.T. system and monitor the business; its accounts, transactions, take note of suppliers and the behaviour of staff.

This will help the cyber-criminal devise a more elaborate plan using convincing material!

What does phishing mean? Read our cyber-crime guide on how to protect your business from social engineering & phishing scams.

Understanding Phishing Techniques

  • Link manipulation: Phishing Emails involve Link manipulation which relies on the recipient of an email to open and impulsively click on the content. This will either direct them to a fraudulent website or inject a malicious script into their browser which will give the criminal access to the website and the credentials stored on it.
  • Use of Subdomains: If you look at a website link, the main domain name should be positioned at the end.

Phishing Emails will reorder the link, so the shuffled order is easily overlooked.

Example:

Authentic link: support@itsupport4U.ie

Phishing-link:    itsupport4U@support.ie  *note the subdomain is positioned at the end

  • Hidden URLs

Sometimes the malicious link will be hidden under plain text e.g., “CLICK HERE” or “SUBSCRIBE”.

Advanced Phishing Emails or “time-bombing” may have a legitimate-looking URL but will ultimately redirect to a fake website once successfully delivered to the recipient.

Text-based image obfuscation is another technique used to disguise URLs, it is an image only email that is hosted by the phishing site. It appears to look like a standard text email when really it is just a large clickable link.

  • Misspelled URLs, Website Forgery

Cyber-criminals will also purchase domain names that are similar to popular trusted sites in a bid that those mindlessly scrolling on their phones or tablets might enter their details on the fake website without realising they’ve clicked into a forged website.

The Phishing site might have a slight variation in the spelling, or an alternative character is used so that the differences go unnoticed.

e.g. www. itsupp0rt4U.ie

Once the individual enters the site, they will proceed to fill in their details and unwittingly give away their personal information and login passwords.

Website forgery can be carried out by using “cross site scripting”, which is when a hacker injects a malicious script into a link. The target will click on it and enter a legitimate site.

However, while the browser loads the website the injected script runs simultaneously and sends the data that is being accessed on the website back to the hacker.

Pharming is an advanced form of this technique by which the DNS server is compromised, and traffic is redirected to an alternative site controlled by the cyber-criminal.

What does phishing mean? Read our cyber-crime guide on how to protect your business from social engineering & phishing scams.
  • Clone Phishing

As well as BEC, businesses are at risk of “Clone Phishing”. This is a technique that is used if a Phisher i.e., the hacker has access to an individual’s work email.

Typically, the employee has previously fallen for a phishing scam, clicked on a malicious link and entered their credentials into a fraudulent webpage/website.

Once obtaining passwords the Phisher can work silently in the background to set about causing harm.

Clone Phishing involves using a legitimate email in the inbox of the employee to format a replicate email. The difference is that the links and attachments are replaced with corrupted files and links to a different bank account.

Usually, the cloned email will be sent as an “updated” version from the senior member of staff that will be acted upon by the employee.

What does phishing mean? Read our cyber-crime guide on how to protect your business from social engineering & phishing scams.
  • Spear-Phishing & Whaling are often terms to describe phishing campaigns that are targeted at specific individuals within an organisation.

Spear-Phishing refers to employees who may have control over I.T systems and accountants/finances. Time and effort are put into study the target’s online behaviour and role in the company before they are sent a fraudulent email.

Spear-phishing emails have an average open rate of 70% and 50% go onto click the link!

Whaling refers to targeting the CEOs/Directors/Financial controllers of large organisations or businesses by convincing them to make substantial payments to a third-party account. This is usually achieved when the Phisher poses as a member from Revenue or by spoofing an email from a business partner.

Evil Twin Wifi What does phishing mean? Read our cyber-crime guide on how to protect your business from social engineering & phishing scams.
  • Evil Twin Wi-Fi: is a technique used to gain access to individual’s wireless communications. It is like Phishing in that a fraudulent Wi-Fi access point is set up in a public space where victims are lured into connecting to it.

Once connected the cyber-criminal can intercept passwords and other information being communicated over the connection.

Think of how useful this tactic could be to a Phisher who picks a busy lunchtime spot near a business they have been targeting!

Phishing Pop-Ups What does phishing mean? Read our cyber-crime guide on how to protect your business from social engineering & phishing scams.
  • Pop-ups/Email Alerts: A popular Phishing scam (that can be sent to the masses) is an email from a trusted institution, brand, or service. It notifies the recipient that they either need to update their profile due to suspicious behaviour or that they need to pay an outstanding fee/Invoice on the account.

A link will be provided to perform the request which will lead to the inevitable stealing of bank details or personal information.

An alternative version of this scam involves pop-ups that will appear alerting the potential victim that their online session is about to time out and they must resubmit their login details.

Most Impersonated brands used in Phishing Scams

Brands used in Phishing Scams What does phishing mean? Read our cyber-crime guide on how to protect your business from social engineering & phishing scams.
TOP 5 : Google 13%, Amazon 13%, Whatsapp 9%, Facebook 9%, Microsoft 7%
  • Vishing: Scam that is committed over the phone. The caller will claim to be from a financial institution or from a governmental department e.g., Revenue/Social Welfare and convince the individual to reveal personal information such as PPSN and bank details.
  • Smishing: Scam performed by text message, this works like vishing except there is a link included to the text to lure the victim to the website where they will submit their details or make a payment.

Effects of successful Phishing Attacks on Businesses

Research conducted by ProofPoint found the main consequences experienced by businesses as a result of successful Phishing attacks were the following:

What does phishing mean? What does phishing mean? Read our cyber-crime guide on how to protect your business from social engineering & phishing scams.

60% reported Data Loss

52% reported compromised passwords/account credentials

47% reported Ransomware Infections

29% reported Malware Infections

Protect your Business from Online threats

What does phishing mean? Read our cyber-crime guide on how to protect your business from social engineering & phishing scams.

This is very troubling for businesses and staff, the financial cost of rectifying a situation that involves data breaches and malware infections can be detrimental to the survival of businesses in the aftermath of an attack.

In a period of steadily increasing cases of cyber-security breaches, it’s time that SMEs start to invest in protecting themselves from being left exposed to online hackers.

 These individuals and gangs are professional and highly skilled in developing more sophisticated methods to exploit their targets. Businesses need to take the action to safeguard their data and finances instead of procrastinating.

This can be achieved by ensuring that employees’ devices are protected with enterprise-grade anti-virus and endpoint security and that all files are secure and have an up-to-date backup.

While many SMEs may feel under pressure over the past year in terms of budget, protecting all the data which your business collects, stores and works with on the daily basis is critical.

We want to highlight that this kind of security should be deemed as essential as insurance, so that if an unexpected incident did occur; your business has the means to recover quickly and get back working as soon as possible.

I.T Support4U offers flexible and affordable software packages that can provide that necessary layer of security. Once a business signs up for our package they will also have access to our I.T support services.

Maintenance Packages What does phishing mean? Read our cyber-crime guide on how to protect your business from social engineering & phishing scams.

If you have any queries or concerns about your current I.T system or if you are a Start-up needing assistance, we can provide the help that you need to build up a secure and smooth running I.T. structure from scratch.

Partners What does phishing mean? Read our cyber-crime guide on how to protect your business from social engineering & phishing scams.

Remote working Ireland Strategy 2021

How your business can offer the “Blended-Workplace Experience” of remote or hybrid working to your employees.

Remote Working Strategy 2021

Back in January 2021 the Department of Enterprise, Trade and Employment published “The Remote Working Strategy” which outlined the government’s future plans to accelerate the movement towards a remote or hybrid model of working.

This plan had been in the pipeline for some time to tackle the issue of rural migration and the pressure for accommodation in urban areas.

The main aim was to enable people the flexibility to work from their home counties outside of Dublin, Cork and Galway which would hopefully revitalise the towns and villages of Ireland.

COVID-19 HITS

However, no one expected that this initial transition would roll out as rapidly as it did due to the Covid-19 crisis.

Businesses and employees were forced into a position that would see people having to set up their offices in their homes for the foreseeable future.

It was difficult for many to adapt to remote working in the early phase, largely due to a lack of preparation and access to essential resources. Such as adequate technology, obtaining work files, strong Wi-Fi connectivity, space, and childcare.

While some of these factors still cause challenges, we are now are moving out of crisis mode and progressing towards a more manageable future.

Those obstacles can be tackled to enable businesses to thrive despite the threat of variants and restrictive measures.

Remote Working & COVID-19

The Department of Enterprise, Trade and Employment has taken advantage of this situation and are beginning to look at developing the infrastructure needed to achieve The Remote Working Strategy’s main objective which is to “ensure that remote working is a permanent feature in the Irish workplace”.

Currently, legislation is being drafted to enable employees the right to request to work remotely and for employers to facilitate that request.

Therefore, businesses should start reassessing the way their workplace is operating and put in place a plan that will accommodate both in-house and remote working for the long term.

Remote Working Covid 19 Office Protocol-Hybrid Model

Remote Working Hybrid Model – what employees want

Fórsa conducted a survey which found that over 80% of those working from home would like to adopt a “hybrid model” going forward.

This was backed up by NUIG’s Whitaker Institute and WDC study which revealed in October 2020 that 94% would like to continue working this way.

The Central Statistics Office gathered data in relation to a number of enterprises that were staggering the days employees were on-site to follow Covid protocol. It found that 57.7% of staff were working remotely at any given time.

The data also revealed that 40% of these enterprises are already planning to make the remote/hybrid model a permanent arrangement.

Remote Working Hybrid Working Tools

Considering the short length of time that businesses have had to change their workplace environments; there has been an abundant amount of research and surveys conducted.

These are primarily to identify both the challenges and positive effects that such a model poses to individuals, businesses, and communities. The positive feedback has only encouraged businesses to make this plan a viable option.

Remote Working Services We provide

We want to help businesses put in place the I.T. infrastructure that is needed to keep productivity levels up, while also providing the online security that is essential when conducting business from remote locations.

According to Aisling Curtis-Commercial Director Microsoft Ireland, 72% of organisations have already implemented remote working policies over the past year.

This indicates that businesses should invest in providing Enterprise-Grade File Sync & Share tools and Endpoint Security to ensure that employees can work productively off site. Read more here.

As IT managed service providers and affiliate to Datto, Microsoft & Eset Security we can recommend the most appropriate package suited to your business and budget.

Once accessing these services, we will provide you and your staff with support for any of your business’s I.T. issues.

datto Workplace solutions for remote working

Datto Workplace: Enterprise Grade file Sync & Share tool which enables secure, remote collaboration. Staff can access files remotely via desktop, laptop, tablet, and mobile phones without using a VPN.

Datto Workplace also has advanced ransomware features that can detect and mitigate threats from syncing across devices in the event of an attack. This is an effective tool for any size business and can be scaled up or down easily allowing you to tailor it specifically to your needs.

Datto RMM: provides your managed service provider with a platform that can monitor the performance of all your business’s devices and apply any necessary software patches and updates. If there are issues with a device this service will alert your managed service provider so that an I.T. specialist can access the device remotely and resolve the problem.

Datto File Protection: this service provides continuous file and folder backups. Users can restore any files that have been accidently deleted through human error. It will also reduce the amount of time spent trying to recover files that have been compromised due to hardware failure, ransomware, or lost/stolen devices.

Business Continuity & Disaster Recovery (BCDR): This service provides businesses with an instant backup of critical data so that the chances of data loss are minimal. The Datto BCDR runs 24/7 and it continually saving updates of files that are being worked on and provides ransomware protection against any possible threats.

It is essential for any business or organisation which holds a high volume of confidential records. It ensures that the information is secure and in compliance with GDPR regulations. Installing a BCDR saves time and money by providing a back-up that can restore files within a matter of hours rather than weeks. The amount of downtime is dramatically decreased,allowing your business to recover quickly.

Eset Internet Security for Business remote working

Eset Endpoint Security: Protect your business’s I.T. devices with Eset Endpoint Security. This software offers a much more robust level of protection against any possible data breaches. Endpoint runs anti-virus software while simultaneously detecting advanced persistent threats, blocking targeted attacks, protects against ransomware and “Fileless-Attacks”, and includes mobile protection/multi-device monitoring.

SME Business IT Maintenance plans for business

We offer a range of affordable and scalable packages that will help your business operate efficiently and productively no matter where you or your employees are based.

I.T Support 4U can provide ongoing assistance and resolve any problems that your business may encounter while adopting a Remote working or Hybrid model as part of the ongoing trend to developing a more flexible and mobile workplace.

It support business our partners

https://www.gov.ie/en/publication/51f84-making-remote-work-national-remote-work-strategy/ (1)

https://www.irishtimes.com/sponsored/microsoft/we-ve-seen-the-future-and-it-works-1.4406257 (2)

Malware protection guide for business

Malware protection for business

Malware protection guide for business. I.T. Support4U explains the techniques that cybercriminals engage in to exploit your online accounts & devices.

Every day, we are confronted with news about hacking, data breaches and scams aimed to target a world that is currently dependent on I.T. to work, communicate, purchase, and manage bills/banking.

It is important for everyone to learn exactly what techniques and tactics Cyber-criminals use to target both individuals and businesses.

Malware Protection Guide: viruses, ransomware, spyware, trojans &worms.

Malware is malicious software that once downloaded gains unauthorized access to your computer and other connected devices. It can then harvest the data or corrupt the operating system so the computer no longer functions properly.

Usually, Malware is distributed through email attachments or infected websites and links. Once the attachment is opened or when the link is clicked; the malware will automatically install itself. The following includes the different kinds of malware that can infect your devices!

Ransomware

Ransomware allows the hacker to gain access to the computer and encrypt the files. The authorized user will then be sent an email that will demand a payment to be made for the information to be released.

Many cyber-criminals demand that this is paid in the form of a cryptocurrency like Bitcoin. This is because cryptocurrencies are harder to trace which makes it difficult for these criminals to be tracked and charged.

Businesses in particular are vulnerable to this form of cybercrime. Hackers are indiscriminate to the scale or profitability of the enterprise, if a weak point is found in the I.T. system it will be attacked.

Malware Ransomware IT support business

Spyware

Once installed spyware will access the infected computer and mine a treasure trove of information and personal details. This data can be sold on the dark web or used by hackers for purposes that suit their agenda.

Spyware will gather any information that is entered into the computer such as passwords, personal identification numbers and information, credit card details etc. without the victim being aware.

Spyware malware IT support business

Viruses

Viruses are the most common type of malware; it is self-replicating and can travel through programmes. Viruses spread from one computer to another using various pathways such as a local network, file-sharing systems, email attachments and disks.

Most viruses are attached to an executable file. It always best to take precautions before opening an attachment or file like this because once given permission to install the malware can override the security on the computer.

Worms

This software can enter a computer network by exploiting a vulnerability in the operating system or gain access through a “phishing” email. Once the malware has entered the system it can travel through the network wreaking havoc.

Some advanced worms can carry ransomware or other encryption tools which will cause damage to the computer making it impossible to perform any simple task.

malware Worms IT support business

Trojan Malware

Just like the myth Trojan malware software appears to be a useful piece of free/cheap downable software, a gift from a hoax website. However, once installing the seemingly harmless programme, the Trojan malware infects the computer.

It will attack the operating system so that it makes it extremely difficult to perform many tasks with numerous pop-ups and corrupting files. Trojan malware can also create “backdoors” or identify vulnerabilities in the OS to enable hackers to access the files on the computer.

So, if you ever see free software that guarantees that it 100% genuine think twice……Trust us, no tech company is going to give you anything for free without a catch or price attached!

Malware Bots

Bots are automations that perform specific tasks like providing information or gather information needed to access a service. Think of when you are trying to reduce your tv package.

You are confronted by pop-up chats from a Bot before getting to an actual human. While many large service providers use this automation, there are malware bots trolling the internet, looking for access points into I.T. devices.

These “bad” bots are controlled by a central server. Once, a bot has gained access to a device; it can gather passwords, financial/personal information, and log keystrokes which are then sent back to the central server.

This is controlled by the Cyber-criminal. Advanced Bots can create “back-door” access points for hackers, launch DDoS attacks and perform crypto-mining activities. The network of malware bots and the compromised devices in which they silently infiltrate is called the Botnet.

Malware bots IT support business

Malware protection: How to protect your devices from Malware?

The most important malware protection measure to take for personal devices and business’s I.T systems is to educate yourself and your colleagues on how malicious software can infect an entire network.

If everyone is aware that most malware infections are caused by human error by clicking impulsively on a link or email attachment without checking the credentials; then this is a good starting point to develop a cyber-safe workplace.

Malware protection Tip 1: I.T. and Cyber-Security Policy.

Every office should have an I.T. and Cyber-Security Policy in place which outlines the importance of following good cyber-safety practice regarding; emails, passwords, back-ups and performing updates as required.

I.T. and Cyber-Security Policy

Malware protection Tip 2: Cloud Security, Back-ups & RMM Scanning

Cloud security is an effective option for businesses to protect their critical files and that of their clients.

Services such as Datto can provide you 24/7 remote monitoring and scanning while also creating back-ups of files that are continually changing on a daily basis.

The Datto platform offers flexibility to employees who may be working staggered days in the office to access work files remotely while keeping all the data secure from threat.

Cloud security also is an effective means to provide a set of clean, backed-up files if there was an attack made on the I.T. system. By ensuring that the business has an updated backup the recovery time and financial cost is greatly reduced in comparison to those without any protection.

Malware protection Tip 3: Anti-Virus and Endpoint Security

It is essential for everyone to invest in anti-virus software for basic protection. Anti-Virus detects and removes malware but it is not as sophisticated as Endpoint protection.

If you own a business it is recommended to add that extra layer of protection by using Endpoint security.

The difference between standard anti-virus and endpoint protection is that endpoint security runs anti-virus operations, maintains firewalls, anti-malware detection, IDS (Intrusion Detection Systems) and performs “Sandboxing” (A test used to check any vulnerabilities in the CPU that might come under attack).

It is clear that Endpoint security is the superior of the two and is the future of cyber-security. I.T Support 4U is an affiliate of ESET Security Systems which provides enterprise-grade anti-virus and endpoint security.

Malware protection Tip 4: Multi-factor Authentication/2FA

2-factor authentication is another means to protect online accounts. As mentioned previously there are bots online that will try to crack the login details of various accounts.

Hackers may also have accessed certain information and passwords from other online profiles you may have and attempt to reuse them to access multiple accounts.

By using 2FA the hacker will not be able to just input the username and password and instantly gain access. Instead, an alert will be sent to a chosen device which will either ask a specific question only you can answer or display a pin number that needs to be typed in before access can be granted.

I.T. Support 4U specialises in providing your business with the highest standard of cyber-security available. Our cloud-based platforms enable your business to operate as normal even if the current circumstances in which we live today are not….

It Support SME Business

IT managed service provider. Top 4 problems we can solve for your business.

IT managed service provider Wicklow

Your business is an expert on the products and services you sell. Let our experts focus on what we’re great at. Protecting your IT systems from failure and malicious activity.

Using IT Support 4U as your IT managed service provider ensures the smooth operation of your IT systems, no matter where you are.

As a IT managed service provider we have listed the top 4 problems that businesses have when it comes to managing the IT systems.

Top 4 problems an IT managed service provider can solve for your businesses.

1. Outdated Equipment & Software

The most common problem that faces all businesses is outdated, unreliable computers & printers/copiers that freeze and often need a bang to get going again. 

This isn’t an ideal scenario that business owners and staff want to contend with every day. Especially during peak trading periods. 

New equipment and software can be expensive. The right advice on how to integrate both the old and new IT equipment/software; saves you time and money.

Having an IT managed service provider to provide support means no time is wasted on installing new devices and transferring the data over. We do it all for you!

Staff can breathe a sigh of relief and can get back to work much faster than if it was left to the social media expert who is nominated as the office I.T. guy! 

Regular maintenance checks make a difference in regard to the performance of equipment and extending their life that bit longer before budgeting for an upgrade. 

2. Lack of Security Measures.

Many businesses do not have adequate security procedures. Let’s be honest, out of convenience we tend to use the same password. It is usually stuck somewhere near the desktop so everyone in the office can log in without any hassle, even the newbie! 

IT managed service provider ransomeware

Think about the numerous files, emails & social media accounts that can be accessed through a compromised password! 

While it is easy to turn a blind eye to the risks associated with these bad habits, now is time that everyone in the office should start being mindful of the possibility of falling prey to cyber-criminals.

It is not just large-scale businesses or organisations that are targeted. All data can be exploited. Smaller businesses and organizations can serve as a training ground for hackers, offering the chance to practice and test out their technique.

Here are just some of the methods being used by cyber-criminals today:

  • Phishing
  • Malware/Ransomware
  • SQL Injection Attacks
  • Cross-Site Scripting
  • Denial of Service
  • Session Hi-jacking
  • Credential Reuse

In order to protect your staff and clients, it is imperative that every business makes the effort to get enterprise grade anti-virus & malware software.

Developing an I.T. policy combined with enterprise-level security should be considered essential.

Your businesses I.T. managed service provider can identify your needs and provide you with an affordable security package that will monitor your devices and decrease the potential threat of malware and hacking. 

3. Data Loss & Recovery

Data loss can have a drastic effect on a business and it is not until after the event that it becomes a major concern. Most incidents of data loss occur due to human error (e.g., overwriting, deleting files).

IT managed service provider data loss

Other common causes of data loss are:

  • Power outages.
  • Software corruption.
  • Workplace accidents like liquid damage, dropping devices and fire.
  • hard drive re-formatting. 

It is best practice to ensure that you have access to a secure backup. An external hard drive kept in one of the office drawers is not a reliable backup. while it is better than nothing it will not be sufficient when it comes to restoring all your data in a crisis! 

It was found that 140,000 hard drives crash a year from overheating, mechanical issues, dirt and misuse. You need an alternative means to secure your data is necessary to avoid complete disaster!

Imagine the panic and fear in the office if critical data was lost and the stress of trying to recreate your IT system from scratch using only old hard copies or whatever bit of information that is stored on USBs!

The loss of a client’s personal details is expensive between the downtime, GDPR fines and recovery period the cost can financially cripple businesses. There are also the reputational repercussions to consider when looking at the impact data loss can have on a business.

Having a cloud-based backup that is updated and regularly scanned protects your data and saves you time.

IT managed service providers can provide you with a recovery plan that will secure your files remotely while also enabling you to access them easily from all your I.T devices.

These protection packages can be offered on a monthly subscription making them more flexible for growing start-ups or offered on an annual contract.

Wi-fi Strength & connection issues

There is nothing more frustrating for staff when either working from home or in the office than losing Wi-fi strength and encountering connectivity issues.

IT managed service provider wifi

In a recent survey conducted by Zen Internet, it was found that poor WIFI strength can result in a 38% loss of productivity with the workplace.

However, this issue can be overcome by arranging a consultation with your local I.T. support service, who can assess the workplace (whether that is the home or on-site office) and make recommendations on how best to alleviate the issues.

Usually, Wi-Fi connectivity problems can be solved using a range of devices. These can be installed to give your office better coverage and decreasing the chances of the signal dropping or slowing down.

 As the workplace is evolving and we are becoming more dependent on reliable internet connection and speed, it is worth ensuring that staff are available to perform tasks online without having to wait and struggle to complete them on-time.

It is not a costly job to install these devices and in the long run, can make the workplace run more efficiently by keeping productivity up.

 

Benefits of an IT Managed Service Provider

IT Managed Service Provider Cloud

Focus on your business goals instead of resolving I.T. issues. I.T. Support 4U offers your business the benefits of an IT managed service provider. It’s like having your own IT department for a fraction of the cost.

From our offices in Wicklow town, we provide managed IT services to small, medium and large enterprises in South Dublin, Wicklow, Wexford and Waterford. 

Why you should have a designated IT Managed Service Provider

Product data & Systems

Your business is protected from cybercriminals. Our enterprise-grade antivirus software protects your business devices. We also deploy email scanning software to scan and evaluate risks on any incoming email on your business email accounts.

IT Managed Service Provider

We then add a remote management system that manages system updates and patches. This helps make sure all devices have running the latest version of any software.

Our systems then run a continuous backup. Stored and updated regularly to ensure that your critical data is secure and protected from hackers.

Increase productivity

We will also streamline your I.T. system. Staff can reach essential files across multiple devices; offering the flexibility of working from home or in the office.

Our user-friendly platform ensures security while allowing staff to access their work files. safely online and increases productivity levels for those on the move. This platform integrates with popular business tools like Microsoft 365 & Gsuite.

This cloud-based system runs the latest in security and virus protection and has a 99.99% uptime. Servers are located in Europe and comply with all European data protection laws.

There to help, When you need it

We can answer any queries or address difficulties you may experience on a day-to-day basis.

Slow running software programmes. Connection issues and Wi-fi strength can be resolved with just a simple phone call. 

Our I.T. specialists can remotely log in to your I.T. system and provide assistance, cutting downtime dramatically. Don’t waste your own time or your employees time trying to fix I.T. problems.

If we can’t fix a problem remotely, a callout can be arranged. This leaves you time and resources to focus on other matters.

IT Managed Service Provider Cloud

Plan your IT requirements

We can conduct I.T audits that can help your business budget for future upgrades and offer the right advice to get the most from your budget.

Efficiency within the workplace is everyone’s priority. Instead of spending your valuable time hunched over a computer, make that call, that will make the difference!

We can develop a budget and plan that can deliver world-class I.T. services for your business.  

By booking a “free no-obligations” consultation call with I.T. Support 4U, you may be surprised how affordable a tailored plan specific to your business is; saving time and money.

Local IT Support for small and medium businesses

Local IT Support for small and medium businesses

Why invest in your I.T. systems?

COVID-19 has accelerated the pace of change. Make sure your business is keeping up with your competition. E-commerce revenue for retailers grew by 159% in 2020. The average annual growth from 2017 until 2019 had been 32%* Investing in your I.T infrastructure should be a priority for Irish SMEs.

Why is I.T. important to customers?

  • Find a reputable supplier in their area.
  • Get quick answers to their questions.
  • Simple & easy to complete transactions.
  • Keep their personal information secure and safe.

Why Is I.T. important to businesses?

  • Easy access to company files from any location.
  • Easy to use systems to improve productivity & track sales.
  • On-call support to solve problems so staff don’t waste time.
  • Secure systems from cybercrime.

Upgrading your tech or improving the performance of an existing system may seem like a daunting and time-consuming task, it doesn’t have to be ….

I.T Support 4U provides you with the help you need. We can address any of your I.T problems or queries. The services that we provide can be scaled to your business’s specific requirements and budget.

I.T Support 4U wants to get local SMEs up and running again with the right advice, online security and flexibility that will improve your business’s functionality in a changing marketplace.

If you have any questions on your IT infrastructure contact IT Support 4 U today. Email [email protected] or call us on 01 901 5737 or book a free no-obligation call here.

For more information please visit:
*https://www.wolfgangdigital.com/blog/irish-ecommerce-report-2021/

Top 3 Advantages Of A Managed IT Solution Service In Ireland

Businesses are faced with the key challenges of remaining competitive while also being innovative and agile.

Managed IT services enable businesses to innovate, enter new markets, rapidly expand core services and transform internal operations. The IT outsourcing market is slated to grow at 6 percent CAGR by 2022, driven by the demand for innovation, cloud computing, and digital transformation.

TOP 3 BENEFITS OF MANAGED IT SERVICES

Here are the key advantages of outsourcing your IT services:

SAVES COST

According to a comprehensive analysis, 85 studies in the past 20 years indicate outsourcing is an effective strategy to reduce cost. Outsourcing IT services, as per a McKinsey Global Institute study, helped businesses cut costs by 60 percent.

Setting up an in-house IT department calls for significant capital and operating expenses (hardware, software, hiring of IT engineers and dedicated space). The salary of an entry-level IT support specialist can be €26,036 on average while experienced specialists are paid €43,494.

Additional payroll costs are related to hiring specialists for end-user support, hardware installation, data analysts, and data security. IT support Ireland can help your business avoid costs related to payroll apart from capital and operating expenses.

INNOVATE AND FOCUS ON CORE FUNCTIONS

A survey revealed that for many business leaders, the advantages of innovation are enhanced productivity, competitive advantage, improved growth and new customer acquisition. Generation of new ideas is a crucial focus area for businesses that face the pressure of remaining relevant and competent. Managed IT services enable businesses to focus on innovation and core competency.

ENSURE CYBERSECURITY

According to a National Data Protection Survey, 50 percent or more of Irish companies report having experienced a data breach in the past year. Incidents of external hacking, employee negligence and data breaches have increased in Irish companies. Data breaches not only compromise sensitive data but can attract hefty penalties in addition to the negative impact on brand image.

Managed IT services Wicklow professionals have industry-specific knowledge and training relating to handling ransomware, hacker attacks and other cybersecurity issues that can pose serious threats to your business.

GET IN CONTACT WITH US ON [email protected] OR CALL 0404-62773 / 01-9015737 AND WE CAN GET THINGS STARTED FOR YOU.

5 Tips On How To Work From Home

The COVID-19 pandemic has completely changed how we live and work. Consequently, businesses, organisations, individuals, and public institutions have implemented work-from-home arrangements, in an attempt to curb the spread of the virus.

However, working from home comes with a unique set of challenges. And this means that you will need a unique set of tools to tackle these challenges. Fortunately, there are numerous softwares and ergonomic equipments, which can help you to work from home more effectively. They include:

MOBILE HOTSPOTS

Working from home requires reliable and fast internet access. And when it comes to setting up a mobile hotspot for your home office, you have two main options. While you can create a hotspot on your smartphone, this method will drain your phone’s battery quite fast.

And this is where portable modems come in. With a portable modem, you can easily create a wireless hotspot and then connect your laptop or desktop.

REMOTE DESKTOP SOFTWARE

When you are working from home, you may want to access a computer that is located at your company’s office or another location. Fortunately, you don’t have to go there physically, thanks to remote desktop software. With remote desktop software, you can connect to any computer in a remote location, as long as the computer has remote access.

If your computer is running on Windows, then Microsoft already has a desktop client for remote connections. On the other hand, if you are using a MacBook, then you can use the Apple Remote Desktop. Other options to consider include Chrome Remote Desktop and Team Viewer.

COMMUNICATION TOOLS

If you are part of a remote working team, you will need to keep in touch with your colleagues, wherever they are. Without a seamless means of communication, people will lose touch or even fail to complete work on time.

Fortunately, there are numerous communication tools that you can use to keep in touch with the rest of your team. They include Slack, Aircall, and Zoom, just to name a few.

FOCUS TOOLS

Various things can distract you when you are working from home. For instance, you may find yourself spending valuable hours visiting time-wasting sites or constantly checking your email. And if you are not careful, you may never get any work done.

The good news is that there are numerous tools and browser extensions, which can help to temporarily block some websites, thus boosting your work from home productivity. Apart from tools, you can also use the Pomodoro Technique, which entails working straight for 25 minutes, and then taking a 5-minute break.

ONLINE OFFICE SUITS

Over the last couple of years, office suites have been moving from installed software to online connected apps. Microsoft already has such a suite, known as Microsoft Office Online. It’s more of a web-based version of the Microsoft Office suite, with programs such as Excel, Word, OneNote, and PowerPoint. Google also has a similar package, known as the G-Suite.

It features slides, sheets, and Docs. With these online office suites, remote workers don’t have to keep sending files back and forth for editing. You just need to share the file with your team members, and they can make their own edits in real-time.

CONTACT US TODAY

At IT Support 4U, we know that the COVID-19 pandemic may have disrupted your operations, and we are here to help. We offer on-site, off-site and remote IT solutions and manage IT services and support to individuals and businesses in Wicklow, Ireland.

Get in touch with us today for reliable, affordable and efficient IT support services. Email us [email protected] or call 0404-62773 / 01-9015737 and we can get things started for you.

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5 Advantages Of Working From Home

With the Coronavirus pandemic, thousands of businesses and companies are now constrained to manage and supervise their companies through a complete remote workplace. Majority of the companies worldwide are now implementing remote work policies for their employees.

Here are five (5) reasons why a work from home set up is completely feasible:

1. Flexible schedule. You are your own boss. You can take as many breaks as you can. You can take up calls from your family whenever you can, provided that workload and work related obligations are also done.

2. No office distractions. You can now totally avoid co-workers debating about current events or gossiping about the life of your other co-workers. You can definitely set up your own noise level that you need to productively get your work done. But having kids at home while working is another story. Look out for our next tips on how to deal with this.

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3. No commute hassle. Now you can get ready for work from your bed to your working table in less than five minutes without having to change clothes.

4. More savings. No more expensive lunch or  coffee. Now you can save more money and prepare your own food. Not to mention it has health benefits, too!

5. No crowd and traffic. You no longer have to squeeze yourself to get into busy and crowded means of transportation or even walk behind people who walk really slow. No more stress and hassle.

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It is important to choose and be in an environment where you can productively finish your work load. As you work longer and gain more experience, learning how to manage your focus regardless of what surrounding you’re in is essentially a valuable skill.

This skill is very important which would affect your professional career especially now that companies opt to go for a remote workplace for their employees. If you are having a hard time with a work from home setup, you can start by finding out where you do your best work and where you are most productive.

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Working from home works best if you’re self motivated, adhere to your routine consistently and manage minimal distractions. Depending on the project you’re working on, it may require more quiet time or more collaboration with your subordinates. Regardless, what matters is that you are able to mix it up on how well you can be productive!

Considered as an essential business, ITSupport4U is still open to help you. If you have a problem with a device or needs help with your work from home setup, get in contact with us on [email protected] or call 0404-62773 / 01-9015737 and we can get things started for you.

Click here for more information about how we provide during this time of Covid19.

5 Work From Home Tips By IT Support 4U Ireland

A lot of people now are working from home due to the threats of the pandemic. While there are people who can keep up with their productivity just like how they are performing in an office-based setup, it’s really a challenge for some to work effectively.

In case you are looking for something to help you increase your productivity and effectiveness, here are the top 5 tips we have for you.

1) Assess your laptop or PC for technical issues.

Troubleshooting your laptop or PC is the first step to become effective when working from home. This is so you can avoid the possibility of your device breaking down while you are working. The earlier you know what the problem is, the easier for you to look for a tech who will help you resolve the issue sooner.

Photo by  Taryn Elliott  from  Pexels

Photo by Taryn Elliott from Pexels

2) Make sure that your remote software connection is working properly.

Most of the time, companies install remote software in employee laptops to support a remote work setup. However, not all of them are working especially when you connect to a different internet connection.

To avoid getting yourself stressed out and sacrificing your productivity because of it, you should check beforehand if it’s working in your home network. If not, it’s time to call a tech to help you out.

3) Connect to a fast and stable internet connection.

You need a fast and stable internet connection to keep your productivity and effectiveness. An email that keeps buffering will only slow down your work. In return, you have to work overtime to make up for the lost opportunity because of a slow internet connection. Don’t forget to check the speed of your connection before you start working.

Photo by  Andrea Piacquadio  from  Pexels

Photo by Andrea Piacquadio from Pexels

4) Ensure that all the software you need is installed.

Having the right software tools at home will help you become an effective employee. You should be able to double-check if everything you need is installed on your laptop or PC already. If not yet, consider calling your tech.

5) Have someone to help you with your technical concerns.

IT support solutions is one of the essentials you need. In times like this, IT Support 4U in Ireland is available to cater to your tech needs even if you are at home.

Whether you are having problems troubleshooting your PC or connecting to your remote software, or in need of a new laptop or printer, we at IT Support 4U are ready to help you become an efficient employee at home.


Get in contact with us on [email protected] or call 0404-62773 / 01-9015737 and we can get things started for you.

Click here for more info on how we can best serve you remotely.